Refund policy

Every Sagebrush Sweetheart order is prepared just for you, so we can't accept returns for change of mind. We still want you to love what you get. Here's how we handle problems:

Damaged, defective, or wrong items
If your item arrives damaged, defective, or isn't what you ordered, email hello@sagebrushsweetheart.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer.

Size exchanges
Wrong size? We're happy to exchange it within 30 days of delivery. The item must be unworn and unwashed, and you cover the return shipping. Email us first and we'll walk you through it.
Please email us before sending anything back. Returns go to: Sagebrush Sweetheart Returns, 217 Wrangler Drive, Coppell, TX 75019.

Changes and cancellations
Need to change or cancel your order? Email us within 12 hours of placing it. After that, your order is already being prepared and we can't change it.

Lost packages
If tracking shows your package is stuck or missing, let us know. We'll work with the carrier, and if the package is confirmed lost, we'll send a replacement at no cost.

Refunds
Approved refunds go back to your original payment method. Your bank may take a few business days to post them.

Questions? Reach us anytime at hello@sagebrushsweetheart.com.